♢ Privacy Policy

Your privacy, respected.

LAST UPDATED · MAY 26, 2026

This Privacy Policy explains what Lia's Home & Pet Co. collects, how we use it, and the choices you have — with special care for your phone number and text messages.

Lia's Home & Pet Co. (“LHP Co.,” “we,” “us,” or “our”) provides pet sitting, dog walking, pet grooming, home checks, and concierge services in Anthem, Arizona and the surrounding area, through this website and our customer portal at liashomeandpet.com. This policy applies to information we handle in the course of providing those services.

By using our website, booking a service, or creating an account, you agree to the practices described here. If you do not agree, please do not use our services.

Information we collect

  • Contact details — your name, email address, mailing/service address, and mobile phone number, provided when you request a booking or create an account.
  • Service details — information about your pets (names, breeds, ages, medical needs, medications, vet, behavior notes) and your home (gate codes, access instructions, care preferences) that you give us so we can care for them safely.
  • Booking & account data — your visit history, schedules, messages with us, visit reports, and account settings.
  • Payment information — processed by our payment provider (Stripe). We do not store full card numbers on our systems; we retain only limited details such as the card brand and last four digits.
  • Usage data — basic technical information (such as device/browser type and pages visited) collected automatically to operate and secure the site.

How we use your information

  • To schedule, perform, and document the services you request.
  • To communicate with you about bookings, visits, visit reports, billing, and account matters.
  • To process payments and send invoices and receipts.
  • To respond to your questions and provide customer support.
  • To keep your pets and home safe, including contacting your vet or emergency contacts when needed.
  • To operate, secure, and improve our website and services, and to comply with legal obligations.

SMS / text messaging

With your consent, we send text messages related to your service — for example visit confirmations and reminders, “on my way” and visit-complete updates, visit reports, billing and account notices, and replies to messages you send us. You provide consent by giving us your mobile number when you book a visit, create an account, or otherwise opt in. Consent to receive text messages is not a condition of purchasing any service.

MOBILE MESSAGING DISCLOSURES

We will not sell, rent, or share your mobile phone number, SMS opt-in, or consent with any third parties or affiliates for marketing or promotional purposes. Mobile information collected for text messaging will not be shared with third parties for their own marketing.

Message frequency varies based on your bookings and account activity — for example, around your scheduled visits and billing periods.

Message and data rates may apply, depending on your mobile carrier and plan.

Reply STOP at any time to unsubscribe from text messages, or HELP for help. You can also contact us at [email protected]. After you text STOP, we may send a single confirmation that you have been unsubscribed. Carriers are not liable for delayed or undelivered messages.

How we share information

We do not sell your personal information. We share information only as needed to run our business and provide services:

  • Service providers who act on our behalf under confidentiality obligations — for example Stripe (payments), and our email/SMS delivery providers used to send the service messages described above. These providers may process your information only to provide their service to us.
  • Legal & safety — when required by law, to enforce our terms, or to protect the rights, safety, or property of you, your pets, us, or others (for example, contacting a vet in an emergency).
  • Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

As stated above, your mobile phone number and SMS consent are never shared with third parties or affiliates for marketing purposes.

Cookies & analytics

Our website uses essential cookies and similar technologies to keep you signed in and to understand basic, aggregate usage so we can improve the site. You can control cookies through your browser settings.

Data retention

We keep your information for as long as your account is active and as needed to provide services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. You may ask us to delete information that we are not required to retain.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information — including encrypted connections and limited, role-based access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices & rights

  • Access or update your account information through the customer portal or by contacting us.
  • Opt out of text messages at any time by replying STOP.
  • Manage your notification preferences (email, SMS, push) in your account settings.
  • Request a copy or deletion of your personal information, subject to legal limits.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you. Your continued use of our services after an update means you accept the revised policy.

Contact us

Questions about this policy or your information? Email [email protected] or write to Lia's Home & Pet Co., Anthem, AZ 85086.